Policies

Kindly take a moment to carefully review the following policies outlined below. These guidelines are in place to ensure a smooth and efficient experience for all of our clients, allowing us to provide the highest quality service. We appreciate your understanding and cooperation.

Cancellation Policy

We understand that schedules can change, and we strive to accommodate everyone as best as possible. However, in the event that you need to cancel or reschedule your appointment, please note the following policy:

Cancellations: Appointments canceled or rescheduled within 24 hours of the scheduled time will incur a charge of 50% of the service fee. This amount must be paid before any future appointments can be rebooked.

No-shows: Clients who do not show up for their appointment without prior notice will also be required to pay 50% of the service fee before rebooking.

We appreciate your understanding and cooperation. This policy helps us to manage our schedule efficiently and offer appointments to other clients in need of services.

No-Show / Missed Consultation Policy

We value your time and strive to provide exceptional service, including free consultations. To ensure fairness and respect for everyone's schedule, the following policy applies:

No-shows or Missed Consultations: If you fail to attend a scheduled free consultation without prior notice, any future consultations will no longer be offered free of charge. A standard consultation fee will apply for any subsequent appointments.

Rescheduling: You may reschedule your consultation with at least 24 hours' notice to avoid any charges and maintain your free consultation status.

This policy helps us accommodate all clients effectively and ensures that our time is used productively. Thank you for your understanding!

Appointment Time and Late Arrival Policy

Your scheduled appointment time is reserved just for you. To ensure we can provide timely services to all clients, the following policy applies to late arrivals:

Appointment Time: The time you book is your appointment start time. Please plan to arrive on time or a few minutes early to ensure you receive the full duration of your service.

Late Arrivals: If you arrive late, your session will still end at the originally scheduled time, and you will be responsible for paying for the full service. Unfortunately, we cannot extend appointments due to scheduling constraints.

Thank you for your cooperation, and we look forward to providing you with excellent service!